Handling Customer Complaints & Inquiries

As required by the Department of Transportation under 49 CFR 375.213, Affordable Movers must provide each prospective customer with a written description of our customer complaint and inquiry handling procedures.

If you need to request a claim form after your move, please contact our Independent Claims Processing Center at 513-450-3222. Their hours are 9 am to 5 pm, Monday – Friday, Eastern Time. (This is a toll call.)  Alternatively, you can submit your claim in writing to our office at:

Affordable Movers

7211 Taylorsville Road #108

Huber Heights, OH 45424

Once you have properly filed your claim in writing and received a determination, you have the right to arbitration of your case. We participate in the AMSA Household Goods Dispute Settlement Arbitration Program.

Arbitration is a dispute resolution process where a neutral arbitrator will resolve your dispute instead of a court. The arbitrator’s decision is binding on both parties. The fee for arbitration is:

• For claims totaling $10,000 or less, the FORUM administration fee is $650. You pay $300, and we cover $350.
• For claims over $10,000 up to $20,000, the FORUM administration fee is $700. You pay $325, and we pay $375.
• For claims over $20,000 up to $30,000, the FORUM administration fee is $750. You pay $350, and we pay $400.
• For claims over $30,000 up to $40,000, the FORUM administration fee is $800. You pay $375, and we pay $425.
• For claims over $40,000 up to $50,000, the FORUM administration fee is $850. You pay $400, and we pay $450.
• For claims over $50,000, the FORUM administration fee is $850 plus one (1%) of the amount over $50,000. You pay $400 plus one-half of 1% of the amount over $50,000 and we cover $450 plus one-half of 1% of the amount over$50,000.

Thank you for choosing Affordable Movers. We are committed to providing excellent service and addressing any concerns you may have promptly and professionally.