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(844) 257-6740

Affordable Movers

Affordable MoversAffordable MoversAffordable Movers

Affordable Movers

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    • Home
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    • Areas We Serve
      • Anderson
      • Akron
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      • Cincinnati
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      • Covington
      • Dayton
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      • Huber Heights
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(844) 257-6740


  • Home
  • Book
  • Areas We Serve
    • Anderson
    • Akron
    • Beavercreek
    • Cincinnati
    • Columbus
    • Covington
    • Dayton
    • Florence
    • Frankfort
    • Hamilton
    • Huber Heights
    • Lawrenceburg
    • Louisville
    • Middletown
    • Newark
    • Springfield
    • Troy
    • Wapakoneta
    • West Chester
  • Shop
  • Pianos
  • Hot Tubs
  • Business Solutions
  • Licensing

Handling Customer Complaints & Inquiries

To Our Valued Customers,

As required by the Department of Transportation under 49 CFR 375.213, Affordable Movers must provide each prospective customer with a written description of our customer complaint and inquiry handling procedures.


If you need to request a claim form after your move, please contact our Independent Claims Processing Center at 513-450-3222. Their hours are 9 am to 5 pm, Monday – Friday, Eastern Time. (This is a toll call.)  Alternatively, you can submit your claim in writing to our office at:


Affordable Movers

7211 Taylorsville Road #108

Huber Heights, OH 45424


Once you have properly filed your claim in writing and received a determination, you have the right to arbitration of your case. We participate in the AMSA Household Goods Dispute Settlement Arbitration Program.


Arbitration is a dispute resolution process where a neutral arbitrator will resolve your dispute instead of a court. The arbitrator’s decision is binding on both parties. The fee for arbitration is:

Arbitration fee

  • For claims totaling $10,000 or less, the FORUM administration fee is $650. You pay $300, and we cover $350.
  • For claims over $10,000 up to $20,000, the FORUM administration fee is $700. You pay $325, and we pay $375.
  • For claims over $20,000 up to $30,000, the FORUM administration fee is $750. You pay $350, and we pay $400.
  • For claims over $30,000 up to $40,000, the FORUM administration fee is $800. You pay $375, and we pay $425.
  • For claims over $40,000 up to $50,000, the FORUM administration fee is $850. You pay $400, and we pay $450.
  • For claims over $50,000, the FORUM administration fee is $850 plus one (1%) of the amount over $50,000. You pay $400 plus one-half of 1% of the amount over $50,000 and we cover $450 plus one-half of 1% of the amount over$50,000.

Thank you

 

Thank you for choosing Affordable Movers. We are committed to providing excellent service and addressing any concerns you may have promptly and professionally.

Copyright © 2025 Affordable Movers - All Rights Reserved.

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